Our Safety and Public Health Plan

We continue taking extra steps to protect our team members and clients. Please read below to learn about how or click here to call to speak with a member of our team directly or schedule a service call.

We at Academy Home Services are working hard to ensure the safety of our team and clients, while continuing to provide the high level of service we are known for. We are offering complete transparency of our public safety practices. With this transparency in mind, here are our goals during this time.

  1. Our team members safety: we value each and every member of our team, so our first priority must be their safety.
  2. Client safety: just like with our team members, we value the health and safety of each of our clients and will take extra precautions to ensure their safety.
  3. Maintaining our service promises to our clients: helping to ensure that your home’s heating, cooling, plumbing and electrical systems are operating properly at all times is a promise that we have made to our clients and we are determined to do everything we can to keep that promise. 

We have crafted a plan to cover varies scenarios created by the viral outbreak. These plans cover up to three levels of severity and we will update this page as the level changes. The different levels pertain to the types and amount of service calls we will be able to run. Again, our top priorities are our team’s and your safety. With these goals in mind, we’ll make decisions we believe will best protect everyone.

What to Expect During Your Service Call:

We will not send a technician who is sick or who has been knowingly exposed to the Covid-19 virus to your home.

*Note: that from what we’ve learned from the Center of Disease Control (CDC) and World Health Organization (WHO), it may be possible for people to spread Covid-19 before they show symptoms. This is why we will be following recommendations and we will avoid as much human to human interaction as possible and we have further planned non-contact procedures to add a further level of protection for our clients and team members, should the need arise.

When you call to schedule your service appointment, our Client Service Representative (CSR) will ask you a few extra questions and provide you with instructions and what to expect during your specific visit. 

We want to ensure your safety and help keep your home as safe and comfortable as possible. So, while some of our measures may seem a little strange, these methods are the best ways we can help keep you and our team members safe, while ensuring your home’s heating, cooling, plumbing and electrical systems are operating properly during this difficult time. 

Our CSR and Management teams will be here to answer any questions or concerns you may have. 

Check back with this page for continued updates.

Resources:

https://stlouisco.com/Your-Government/County-Executive

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

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